Storez SA Solutions sells industrial storage, handling and safety equipment — tanks, bowsers, racking, mezzanine flooring, pumps and related gear. Because much of what we sell is bulky, heavy or ordered to a specific spec, our returns process differs from a typical small-goods online store. This policy explains how it works.
Change-of-mind returns
If you change your mind, contact us within 7 days of delivery. To qualify for a return, the item must be unused, in its original packaging, and in resaleable condition. Freight and any restocking costs for large or bulky items (such as tanks, bowsers, or racking) are for the customer’s account unless the item is faulty. Some items are made or configured to order and cannot be returned for change of mind — we’ll always tell you before you order if that applies to what you’re buying.
Faulty or damaged goods
If an item arrives damaged or develops a genuine defect, contact us as soon as possible with your order number and photos where relevant. In line with the Consumer Protection Act, we will repair, replace, or refund a faulty item at no cost to you. Please inspect large deliveries (tanks, bowsers, racking) at the point of delivery where possible, and note any visible damage on the delivery documentation.
Non-returnable items
- Items made, cut, or configured to a customer’s specification
- Items that have been installed, plumbed in, or used
- Items without their original packaging where packaging is required for safe resale
Return shipping
For change-of-mind returns, you are responsible for arranging and paying for return freight, and we recommend using a tracked, insured courier for smaller items. For faulty or incorrect items, we will arrange and cover collection.
Refunds
Once we’ve received and inspected a returned item, we’ll notify you of the outcome. Approved refunds are processed back to your original payment method, or by EFT for bank transfer orders, typically within 7–10 business days.
How to start a return
Email sales@storezasolutions.co.za or call +27 71 968 9798 with your order number and the reason for the return, and we’ll guide you through the next steps.